E-commerce support that answers itself.
“Where's my order?” resolved 24/7 without a human. The hard tickets reach your team with the whole story already attached.
Book a Free Discovery CallWhat this looks like in your store.
Order-status automation
Order-status questions are the #1 e-commerce ticket. They get answered instantly, around the clock. More on WISMO automation.
Proactive delay notifications
Customers hear about a late shipment from you first, before they ever write in.
Returns & policy answers
Refund, exchange, and policy questions resolved from your actual policies, consistently.
Escalation with context
Tickets that need a human arrive with order history, shipping status, and context attached.
Works in your helpdesk
Gorgias, Zendesk, or plain email. The automation works inside the tools your team already uses.
Ticket analytics
See what customers actually ask, and which answers deflect the most volume.
Tickets prevented before they exist
Multi-store e-commerce brand
Shipment monitoring across multiple storefronts detects carrier exceptions and drafts proactive delay emails, so customers hear about it before a single “where's my order?” ticket arrives.
Common questions.
Will the AI say something wrong to my customers?
The system answers only from your data: order status, your policies, and your FAQs. Anything ambiguous routes to a human. You review and approve behavior before it goes live.
Does this replace my support team?
No. It takes the repetitive questions off their plate so your team can focus on the conversations that need judgment and empathy.
Which helpdesks do you work with?
Gorgias, Zendesk, Slack, and plain email inboxes are the common ones. If your stack is different, we build to it.
See what this looks like on your stack.
A free 30-minute call. We map your workflows together and show you what's worth automating.
Book a Free Discovery Call or email contact@automated-thinking.com